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Professional Development Committee: Links of Interest  ... Return to Prof Dev. Homepage

• Archived Meeting Minutes
   
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• Leading Through Reading Discussion Guides:  Leading Through Reading encourages all library staff to develop their work expertise through reading. This program is a portable, shareable continuing education opportunity that is available to all staff in every library. It offers public, academic, school and special library staff common ground for collaborating with each other. 
  
  Our most recent workshops focused on Lessons From the Nordstrom Way, by Robert Spector.  The documents linked below can be used by staff at every library, to stimulate discussion about improving customer service, and to form and implement an action plan.
  • Lessons From The Nordstrom Way Discussion Guide
  • Action Strategies from Lessons From The Nordstrom Way Workshops

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