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KEYNOTE SPEAKER

SCHEDULE: PROGRAMS AND EXHIBITS

PRECONFERENCES: April 19, 1-4:30 pm

Advanced Web Searching
Greg Notess
Montana State University, Bozeman, MT
Author of Search Engine Showdown
www.notess.com
From Google to Yahoo! to AlltheWeb, the world of Web searching keeps
changing. This workshop covers Web searching strategies and compares
the major Web search engines in terms of their underlying databases and advanced search capabilities. It includes what you need to know about techniques such as truncation, wild card words, Boolean, adjacency, field searching, limits, and more. Compare what works and what doesn’t at each of the major search engines, and learn tips and tricks for more effective searching.

Outrageous Customer Service
Peter Lisker, Branch Manager
Buffalo & Erie County Public Library, NY
Fairfield Library
Providing great customer service requires skill, practice and a basic
understanding of how we respond as customers. Participants will learn
twelve criteria of customer service, techniques to inspire colleagues and handle difficult customers. We will categorize personal buying preferences and patterns and discuss means to integrate this knowledge into a personal customer service strategy. Participants are encouraged to share recent staffing and patron experiences.

Teens are Customers, Too: Developing Teen Services that Work for Young Adults and Libraries
Deborah Taylor
Coordinator, School & Student Services
Enoch Pratt Library, Baltimore, MD

Participants in this session will learn techniques and best
practices for reaching out to teens and improving library programs,
services, and activities that focus on teen customers. The session will
include examples of programs that work to increase teen use of
libraries while providing the kinds of support that helps teens with
their growth and development.

Spice up your Programming with Creative Dramatics!
Jean Prall Rosolino, Manager of Youth Stages
Princeton, NJ

Anyone can utilize creative dramatics to liven up their programs! Learn how to guide children of all ages in this improvisational and cooperative form of storytelling. Creative dramatics does not require expensive props or scenery. The technique may be used for entire programs, or as a useful device for capturing and focusing the attention of children during any program. Come, have fun, and expand your own programming creativity!

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