P-T Emerging Technologies Technician, Haddonfield Public Library, Haddonfield

Haddonfield Public Library is seeking an Emerging Technologies Technician, Part-time. This position reports to the Emerging Technologies & Teen Librarian

General Description: The Emerging Technologies Technician interacts directly with library users in the tech center, at the reference desk, and on the phone. The Technician helps customers in the use of technology and computer applications including Microsoft Office products, Google apps, social media applications, etc.

Duties:

  • Provides service and assistance with library-provided technology and software – including use of STEM equipment, uploading/downloading files, navigating web pages, signing up for email, scanning documents or photos, etc. – to library users in a proactive manner.
  • Maintains a clean and welcoming space for customers
  • Tempers people’s expectations to what is possible with their time, skills, and resources in the Tech Center
  • Assists in creating and maintaining Tech Center procedures and policies
  • Contributes regularly to the library’s social media channels
  • Provides basic level support for all the Library’s digital offerings
  • Keeps supplies well stocked and organized
  • Informs staff members about equipment issues, supply issues, etc.
  • Navigates Polaris and Envisionware PC Reservation software
  • Answers library users’ questions, in person and on the telephone, using materials in a variety of formats
  • Assists customers with their personal devices over a variety of operating systems (Windows, Android, iOS, Kindle, etc.)
  • Facilitates basic computer classes, one-on-one technology appointments, or provides basic information for tours/visitors to the Tech Center
  • Participates in outreach events
  • Uses off desk time effectively by reading emails, blogs, and discussion forums to stay up to date on policies, procedures, and upcoming initiatives as well as completing required trainings
  • Performs a variety of clerical duties
  • Preforms related responsibilities and other duties as assigned
Knowledge/ Skills & Abilities Required:
  • Possesses a drive to learn more about the equipment and software
  • Interacts with people of varying personalities and ages in a variety of situations
  • Ability to enthusiastically and consistently provide excellent customer service
  • Analytical ability to understand and solve unusual or difficult technical or reference questions by supplying information well suited to the library user
  • Stands, walks and uses hands to perform tasks for the majority of the workday
  • Familiarity with Adobe Creative Cloud products and 3D printing is preferred
  • Needs to be familiar with computers and be able to perform computer functions and troubleshooting
  • Able to work independently and develop value-added and innovative solutions to problems
  • Understands verbal and written communication
  • Communicates with others in person, by telephone, or via email; communicate clearly and concisely, orally and in writing, including formal communications and making presentations
  • Maintains composure while handling complaints from the public
  • Works with frequent interruptions
  • Is able to prioritize customer service needs as they arise
  • Maintains records and follows procedures consistently
  • Must demonstrate the skills and abilities to interact with the public, staff, and management in a respectful and professional manner that reflects the Library’s values
  • Works under broad supervision using established procedures and oral instructions from supervisor
  • Must be able to perform basic math skills: adding, subtracting, dividing, etc.
  • Regular, punctual and reliable attendance is required
Qualifications:
  • Must be able to work evenings and weekends
  • High School graduate or equivalent.
  • Previous library experience or some college or library courses.
  • Proficiency with computers and related software.
General Information: The employer will make reasonable accommodations so that the employee can comply with the essential functions of this position. Interested applicants should send a resume and cover letter by March 30 2021 to library director, Eric Zino, at [email protected]

 

MLS or Library School Required:
No

Salary Meets NJLA Minimum:
Not Applicable (No MLS Required)

Job Focus:
Part-Time
Public/Adult Service
Support Staff/Paraprofessional
Teaching/Instruction
Youth Services