Community Outreach Library Assistant, Florham Park Public Library, Florham Park

Community Outreach Library Assistant

Job Summary
The Florham Park Public Library is seeking a qualified and enthusiastic individual to assist with the planning, marketing, and production of Library events and programming. The Community Outreach Library Assistant is responsible for managing the Library’s social media presence, email newsletters, and other physical and digital marketing materials. This role also works closely with the Library Director and Children’s Librarian to nourish community partnerships and plan stellar events that are fun for all ages. The Community Outreach Library Assistant also participates in maintaining the day-to-day operations of the Library, which includes tasks such as working at the circulation desk, answering patron inquiries, assisting with technical/computer tasks, book processing, and interlibrary loan. The ideal candidate is someone who understands the value of community, is curious about all the various functions of a public library, and can communicate creatively, accurately, and efficiently about all of our programs and services.

This is a full-time position that includes a generous benefits package and paid time off. The Florham Park Public Library is an equal opportunity employer dedicated to fostering a work environment that is diverse, equitable, and inclusive.

Responsibilities:

  • Keeps up-to-date on library collections, services, and programs
  • Maintains library event calendar and registration lists
  • Creates and schedules social media content, and replies to public comments in a friendly and professional manner
  • Creates and schedules email newsletters in coordination with the Director and Youth and Tech services staff
  • Produces and edits content for semi-annual brochure mailings
  • Assists with the production and editing of video and photography content for library programs and marketing purposes
  • Composes press releases for distribution to local news organizations
  • Assists with community outreach efforts to establish awareness and create partnerships with community groups such as: local businesses, local government, parent-teacher organizations, charities, senior groups, and housing associations
  • Maintains a courteous attitude with the general public, both in person and by telephone
Circulation desk duties include:
  • Charges and discharges materials, issue library cards, reserve items, respond to patron account questions, and empty and discharge book drop
  • Collects money for fines and lost materials, copies, faxes etc.
  • Works with other circulation personnel to ensure that one person is always at the desk.
  • Answers questions about library organization, library holdings, policies and procedures
  • Accepts reserves for library materials and notify patrons when items are available
  • Makes reminder calls to library patrons who have signed up for programs or to remind patrons of overdue materials
  • Explains and interprets library policies and procedures clearly and concisely to members of the public and to other libraries as needed
  • Assists patrons in finding information and resources through the online catalog, Internet and online databases and provides instruction when appropriate
  • Monitors and observes public use of the library and makes suggestions for improvements Keeps work area (circulation desk) neat and organized
  • Performs additional duties as needed or as assigned, including any task necessary to help ensure patron safety and smooth operation of the library
Knowledge, Skills and Abilities
  • Excellent written and verbal communication skills
  • Proficient in social media platforms, internet, email, creative software, and office productivity tools
  • Proactive customer service orientation, ability to deal tactfully and courteously with the general public
  • A team-player with the ability to maintain collaborative working relationships with other library staff
  • Knowledge of library terminology, library policies, and procedures
  • Working knowledge of library computers, software, copiers, fax machine and other technologies
  • Strong organizational ability, including ability to maintain established library records and files in an orderly fashion
  • Attention to detail, especially when writing copy and copy-editing Ability to comprehend, analyze, and interpret library policies and procedures, and to use personal judgment in situations that policies may not fully cover
  • Ability and willingness to develop skills and library knowledge through on-the-job training, classes, or online tutorials
  • May be required to lift, move and carry up to 25 pounds and occasionally up to 50 pounds.
Qualifications
  • College degree, preferably in Communications, Marketing, English, or another similar field
  • Broad understanding of social media, marketing, and public relations practice and principles
  • Strong interest in book culture and reading, particularly when it comes to publishing trends
  • Demonstrated creativity and design sensibility
  • Possesses active listening skills
  • Customer service experience
  • Previous library experience, video production experience, or graphic design experience a plus
How to Apply
Send your resume, cover letter, and 1-2 samples of your work via email to [email protected]. PDF or Word format only! Be sure to include the title of the position in the subject line.

 

MLS or Library School Required:
No

Salary Meets NJLA Minimum:

Job Focus:
Circulation
Public Relations/Marketing
Public/Adult Service